Shipping and Fulfillment FAQ
How do I set up an account?
Once we have determined your Tax ID/Resale #, a catalog is sent out. After you have had a chance to review the catalog, then you would call back ready to either place your first order for shipment or discuss our terms for drop shipping. All the pertinent information is gathered; name, address, phone, fax, e-mail info from customer. If you want to place an order, you simply fax or e-mail the order. If you wish to sell our product over the internet, then the "Drop-Ship Terms" are forwarded via e-mail or fax. You can then request images of the products that you intend to post. Those images / copy are either e-mailed or put on disc and mailed.
Where do I get Instruction Sheets for my product?
You may contact us at 800-633-5096. We will email, fax, or mail the sheets to you. We will ask for place of purchase, SEI style number or catalog reference number.
If my product has missing, broken, or malfunctioning hardware is there any place I can purchase them locally?
Our products are manufactured specifically for SEI. We stock spare parts for most current items in our warehouse. Just contact us so we may assist you in locating the right part.
One of the products I purchased has irregular looking light bulbs. Where should I go to replace them?
Any home and garden center such as Home Depot or Lowe‚€™s would have the replacement bulbs you are looking for.
I received an item from your company that I do not want. How do I go about returning it?
Please contact the company/catalog from which you purchased the item. They, in turn, will contact us to make arrangements for pick-up and the appropriate credit to your account based on their company policy.